Warranty & Service

All BizzOnWheels products are built to last and are covered by a 2-year legal warranty against manufacturing defects.

1. Warranty coverage

During the 2-year warranty period, we cover:

• defects in materials

• defects in workmanship

• functional failures that appear under normal, intended use

If a part is confirmed as defective under warranty, it will be replaced with a new part.

2. Replacement parts & shipping

For approved warranty cases:

• the defective part will be replaced and

• the new part will be shipped by courier to the customer

Please note:
Shipping costs for the replacement part are paid by the customer.

We will always try to choose the most efficient and cost-effective shipping option for your country.

3. What is not covered

The warranty does not cover:

• damage caused by improper use, overloading or accidents

• normal wear and tear (tyres, brake pads, cables, finishes, etc.)

• modifications of the product

• damage caused by improper storage, weather exposure beyond the product specifications, or lack of basic maintenance

4. Service & spare parts after the warranty period

After the 2-year warranty period expires, we continue to support your product through paid service and spare parts:

• replacement parts are available at cost (parts + shipping)

• we can assist with technical guidance for installation or recommend local workshops where possible

Our goal is to keep every BizzOnWheels unit working safely and professionally for many years.

5. How to request warranty or service

If you need warranty assistance or paid service:

1. Contact us with your order number and product model.

2. Describe the issue and send photos/videos of the affected area.

3. Our team will evaluate the case and propose the best solution:

   • warranty replacement part

   • paid spare part

   • or service instructions

If you have any questions about warranty conditions or long-term service options, please contact us before making changes to your product.